You might laugh thinking about all the random Google searches you’ve done over the years. Imagine someone getting access to that list, and you might instead shudder in embarrassment.

Did you know your entire Google history is accessible online? If you’re signed in, a snoop can poke through it all. Tap or click here for steps to password protect that page and your private info.

There are, of course, ways to keep your searches private. Tap or click for some clever methods, including hiding your activity from your internet service provider and wiping your browser sessions.

When you rely on Google and its services, though, you know many things are being tracked. Here are three you can stop.

YOUR APPS ARE WATCHING EVERYWHERE YOU GO UNLESS YOU CHANGE THIS SETTING

1. Every email you type

Google scans the contents of your inbox, from receipts and private messages to medical documents and bills.

The handy Smart Compose setting even allows Google to scan your emails as you type them. It’s an AI-powered feature that tries to help you write faster. It helps finish common phrases. “Let me” becomes “Let me know if you have any questions.”

Although it’s useful, it means Google is watching what you type as you type it. You can turn Smart Compose off. Here’s how:

• Open Gmail.
• Tap the gear icon in the upper right corner for Settings.
• Select See all settings.
• Choose the General tab near the top of the page.
• Scroll to the Smart Compose section.
• Turn Writing suggestions off by clicking on the circle next to it.
• Scroll to the bottom and click Save Changes.

It’s worth noting: Google still has access to all the content in the emails you send and receive. If you want to stop that, you need to switch to a privacy-based email inbox.

2. OK, Google, are you listening?

Despite what Big Tech companies say, smart assistants often listen more than you intend. The reason is simple: Sometimes, your device hears one thing you say and interprets it as the wake word.

You can always turn Google Assistant off if you’re not using it.

How to turn off Google Assistant on Android:

• Open the Settings app on your phone. Then, scroll down and tap Account Services.
• Tap Search, Assistant & Voice. Then, tap Google Assistant.
• Tap on Assistant. Then, scroll down to Assistant devices and tap Phone.
• Tap the Google Assistant slider to turn it off.

How to turn off Google Assistant on iPhone:

• Open Settings > Privacy.
• Locate the menu labeled Microphone and tap it.
• Find Assistant in the list of apps and toggle the green switch to the off position.
• Go a step further and shut down every device that might be listening. Tap or click for steps to tell Facebook, Amazon, Apple, and others to butt out.

3. And then there are the videos you watch

After Google, YouTube is the second largest search engine on the web. And, of course, it is owned by Google. That means the company knows the videos you watch, the comments you leave, and who you interact with.

Clearing your YouTube history is simple. Head to My Google Activity, select YouTube History and switch the toggle to Off.

Be warned: YouTube will still track your search history. On the YouTube History page, you will see a section that says Filter by date. To the left, tap on the small down arrow next to Delete. A box will pop up and you can clear out your searches. Confirm by hitting Delete and you’re good to go.

7 BRILLIANT WAYS YOUR SMART PHONE CAN HELP YOU GET THINGS DONE

Check out my podcast “Kim Komando Explains” on Apple, Google Podcasts, or your favorite podcast player.

We think of our gadgets as helpful tools that make our lives easier, but they can also be turned against us. The data your devices collect is so valuable it could be used against you in a criminal trial, requested by police or even bought by the government through a data broker. I sat down with technologist Bennett Cyphers from the Electronic Frontier Foundation, who reveals all the secrets you’re losing — and which devices do the most stealing.

Listen to the podcast here or wherever you get your podcasts. Just search for my last name, “Komando.”

What digital lifestyle questions do you have? Call Kim’s national radio show and tap or click here to find it on your local radio station. You can listen to or watch The Kim Komando Show on your phone, tablet, television, or computer. Or tap or click here for Kim’s free podcasts.

Copyright 2021, WestStar Multimedia Entertainment. All rights reserved. By clicking the shopping links, you’re supporting my research. As an Amazon Associate, I earn a small commission from qualifying purchases. I only recommend products I believe in.

You know the feeling. That sinking feeling. You see you’ve got a new review, you pull it up expecting to see good things, and then bam! It’s a one-star bombshell. And then the disappointment grows when you realize the poor feedback has been shared on Yelp.

With over 31 million app users and millions more web visitors, Yelp is a platform with a high level of visibility. A poor experience amplified on Yelp can have immediate fallout and impact your bottom line.

Yelp’s own research suggests that 90% of Yelp users make a purchase within seven days of visiting the platform, so you’ll need to act quickly to protect your business.

So can you delete a Yelp review? The good news is that ‘yes it can be done’ (mostly), but with a caveat that users can’t do it themselves. It takes a little work and know-how, so either skip straight to the steps, or read on to find out more about bad reviews and the Yelp platform first.

Why You May Need to Remove a Bad Review

Whether a review is a fair assessment of a customer’s experience or not, any poor review is potentially problematic because peer feedback is so intrinsic to the modern decision-making process.

Today’s consumers use reviews to:

• Create shortlists of businesses to buy from
• Compare and contrast potential product/service providers
• Decide between businesses offering the same thing
• Weed out businesses that may provide a disappointing experience

Consumers reading positive reviews are more likely to interact with that business—by visiting the website (31%), traveling to the business location (17%), or contacting the business (12%).

Conversely, negative reviews make 92% of consumers less likely to use a business. Removing fake or malicious reviews can therefore have a very tangible real-world impact.

Yelp and Fake Reviews

The Harvard Business Review says there is a “large and thriving market” for fake reviews. Given that reviews not only influence consumers and sales figures but also search engine rankings, it’s no surprise that they’re big business.

As a real-life example, data cited as part of a 10-month study of restaurant reviews suggests that Yelp filters out about 16% of reviews as ‘being fake’ with its own algorithm. That leaves a high proportion of risk for local business owners in that industry.

Yelp also says that it is a “community-driven site” and doesn’t take the removal of third-party content such as images or reviews lightly. It also says it won’t take sides in factual disputes.

Clearly, it’s not a cut-and-dried process, so the best thing to do is to approach the review as genuine, whilst also looking for any evidence that it’s fake or malicious.

1. Responding to bad Yelp reviews

The temptation will be to rush in quickly with a strongly-worded reply. Resist that temptation!

Poorly worded review responses can quickly create a negative impression of your business and put other customers off using you. In the worst-case scenario, they could also go viral, creating exactly the kind of publicity you don’t want for your business.

You’ll need to keep a cool head, and show that you’ve tried addressing the bad review in a constructive and professional way.

• If you have a record of that customer, try connecting with them offline to fully understand the issues that led to the poor review.
• If you can’t find contact information, leave a (very) polite reply thanking the customer for their feedback, assure them that you wish to investigate further, and invite them to reach out so that you can work towards a resolution.

For a genuinely negative experience, this should impress the reviewer with your commitment to putting things right, allowing you to ask them to update (or even delete) the original review to give a more balanced opinion.

We’ve put together an article on dealing with negative reviews like a pro.

2. Deleting a malicious Yelp review

If the above fact-finding mission fails, then take comfort in knowing you’re now in a stronger position to report the review to Yelp as being false, defamatory or malicious in nature.

Yelp has clear guidelines governing reviews left on its site. It specifies that reviews:

• Should not be exchanged for payment
• Should be based on the reviewer’s own first-hand experience
• Should be factually correct
• Should not be based on previous brand interactions
• Should not be promotional
• Should not represent a conflict of interest (leaving a positive review for a friend’s business or a negative review of a competitor for example)

Start with “Should be factually correct”. Collate as much information from your business records as you can, including your documented attempts to address their concerns as genuine.

See if you can prove that the review has a clear conflict of interest, such as a review left by a disgruntled former employee or a competitor.

Highlight any examples of inappropriate material, such as threats, hate speech, or harassment—either in the original review or in subsequent communications.

You can now skip to the step-by-step process of requesting a review removal from Yelp.

3. Deleting a fake Yelp review

As noted above, fake reviews are big business in some corners of the internet, and they’re a pain to investigate if there’s no genuine information to cross-reference within your business.

Instead, make a strong case for removal by gathering evidence to present to Yelp:

1. Dig into your client records to verify that they’re not a genuine customer. This shows that they’re in violation of Yelp’s requirement that all reviews relate to that person’s own experience of your business.
2. Take a look at how many other reviews that person has left and for what businesses. A brand new account with just your review is a strong indicator that it’s fake.
3. Study the language and tone of the review. Is this mirrored on other reviews posted at the same time? If so, it could be a part of a wider fake review campaign.
4. Check if you have a series of other bad reviews, posted at the same time but by different usernames. This is a common tactic used by fake review spammers.

Once you’ve collected enough evidence of fakery to present to Yelp moderators, you’re ready to submit your request.

How to Get a Yelp Review Removed

Here’s the nitty-gritty of how to remove bad reviews from Yelp—and always keep in mind that the more evidence you can present here the better.

Step 1 – Claim your Yelp business profile

If you’ve not done so already, then the first step to remove Yelp reviews is to claim your Yelp business profile.

This is easy to do—go to Yelp For Business and follow the steps outlined. This Yelp blog post also provides more detailed instructions if you need help with this essential step.

Step 2 – Log in and find the review

Log into your Yelp business account. From your dashboard, navigate to “Reviews” and then scroll down to find the review you’re asking Yelp to remove.

Step 3 – Go to the “Report review” button

You’ll see three dots to the side of the review text. Click on those dots to pull up a menu and from there, select “Report review”.

Step 4 – Complete the form

Select the most appropriate reason for requesting the Yelp review removal, and complete the form with as much information as possible. It will then be reviewed by the platform’s Moderators.

Step 5 – Be patient!

Now comes the hard part…the wait! Yelp will inform you of the outcome of their investigation, and in the event that the Yelp review is removed, the original author will also be notified.

This process can take up to a week, but either way, you should be notified of the result. If you don’t hear anything, then contact Yelp directly with your case number to try and secure an update.

What if the Yelp Review Isn’t Removed?

Yelp may not uphold your complaint. If that’s the case, then the negative review will remain on your profile.

While this is frustrating, your best course of action is to learn what you can from the feedback so that future reviews will be more positive.

Our complete guide to building positive reviews is packed with tips, strategies and advice to help you do just that.

Got any tips on how to remove reviews from Yelp? Let the community know in our comments section below.

You’ve spent hours learning the most effective SEO tactics, but they won’t be useful if you can’t measure them.

Measuring SEO return on investment (ROI) involves two factors: KPIs (key performance indicators) and the cost of your current SEO campaigns. Tracking these key metrics monthly enables you to tweak and optimize your strategy, as well as make educated business decisions.

To get the most bang for your buck (or time), consider using Google Analytics (GA) to calculate your ROI. With GA, you can pinpoint where your audience is coming from, set goals to stay on track, and incorporate the most attractive keywords to rank better in search engines.

Ways to calculate your SEO ROI using Google Analytics

#1 Page value

Page value is an important aspect to consider when talking about ROI.

Think about it like money. In the US, paper money has been dated back to the late 1600s as a way of symbolizing the value of something. Instead of bartering, citizens began attaching a value to a 10 dollar bill or a 100 dollar bill to obtain an item they needed that was worth the equivalent value.

Page value assigns an average monetary value to all pages viewed in a session where a transaction took place. Specifically for e-commerce sites, it helps assign a value to non-transactional pages such as articles and landing pages. This is useful to understand because although a blog didn’t necessarily produce revenue, that doesn’t mean it didn’t contribute to a customer’s buying decision in the future.

With lead generation pages, a value can be assigned to a goal like the contact form submission, so you can more accurately measure whether or not you’re on track.

Below is a visual that depicts how page value is calculated according to Google:

In the first example, Page B is visited once by a user before continuing to the Goal page D (which was assigned a value of $10) and Receipt page E (which generated $100). That means a single pageview of Page B generated $110, which gives us its Page Value.

In equation form, this is how it looks:

Page Value for Page B =
E-commerce Revenue ($100) + Total Goal Value ($10)
Number of Unique Pageviews for Page B (1)
= $110

But not all pageviews lead to a conversion. That’s why it’s important to keep track of data and recalculate your Page Value as more information comes in. Let’s see how this works with the second example.

Here we see two sessions but only one converted to an e-commerce transaction (session 1). So even if we have two unique pageviews for Page B, the e-commerce revenue stays the same. We can then recalculate our Page B’s Page Value using this new information.

Page Value for Page B =
e-commerce revenue ($100) + Total Goal Value ($10 x 2 sessions)
Number of Unique Pageviews for Page B (2)
= $60

With more sessions and more data, you’ll get a better idea of which pages contribute most to your site’s revenue.

#2 E-commerce settings

If you’re not managing an e-commerce business, skip this section. For those of you who do, there’s a more advanced feature on Google Analytics that can prove extremely useful. By turning on the e-commerce settings, you can track sales amounts, the number of orders, billing locations, and even the average order value. In this way, you can equate website usage to sales information and better understand which landing pages or campaigns are performing the best.

How to turn on e-commerce settings

• In your Google Analytics left sidebar panel, click on ADMIN > under the VIEW panel (rightmost panel), click on “E-commerce Settings” > Enable E-Commerce > Enable Enhanced E-commerce Reporting.

To finalize this go over to where it says, “Checkout Labeling” underneath the Enhanced E-commerce settings, and under “funnel steps” type in:

1. Checkout view

2. Billing info

3. Proceed to payment

Below is a picture to better explain these steps:

If you have Shopify or Woocommerce, make sure to set up tracking over there, too, so that Google Analytics can communicate and relay this crucial information to you.

Once you have the E-commerce tracking setup, you’ll have access to the following data:

• An overview of your revenue, E-commerce conversion rate, transactions, average order value, and other metrics

• Product and sales performance

• Shopping and checkout behavior

These give you a better understanding of how your customers are interacting with your site and which products are selling the most. In terms of calculating SEO ROI, knowing the steps that your customers take and the pages they view before making a purchase helps you analyze the value of individual pages and also the effectiveness of your overall SEO content strategy.

#3 Sales Performance

Again, this is for e-commerce only. The sales performance feature shows sales from all sources and mediums. You can view data for organic traffic only and identify its revenue.

How to view your sales performance

• In your Google Analytics’ left panel, click on “Conversions” > “E-commerce” > “Sales Performance”.

This gives you an overview of your revenue and a breakdown of each transaction. Tracking this through time and seeing how it trends guides your content strategy.

What is the average transaction amount and what does it tell you about your customers? Does tweaking your copy to promote up-sells or cross-sells have an impact on your per-transaction revenue?

Another set of data that helps you calculate your SEO ROI and optimize your content strategy is your customers’ shopping behavior.

How to see your customers’ shopping behavior in-depth

• Click over to “Conversions” > “E-Commerce” > “Shopping Behavior”

At a glance, you can see how effective your purchase funnel is – how many sessions continue from one step to the next? How many people went to your page and didn’t purchase, or added to the cart but didn’t follow through with payment?

This helps you identify areas that need more SEO attention. This also helps you draw projections on how much your revenue can increase by optimizing your copy and implementing SEO to boost organic traffic, which helps you get a better idea of your SEO ROI.

For instance, if there’s a high percentage of users visiting your page but not going through the buying cycle, maybe you need to tweak your copy to include searchable keywords or copy that resonates better with your audience.

Additionally, it’s worth remembering that while this does show organic sales, you can’t identify the keyword that led to that sale, but organic traffic can be an indicator of holistic marketing efforts working. For example, PR may increase brand searches on Google.

Quick tip: you can get an idea of which keywords bring in the most traffic to your website with Google Search Console and then follow the navigation history from Google Analytics in order to connect specific keywords with sales.

Overall, to truly measure the ROI of your SEO you need to discover which keywords are working for your business, because although people may be interested in your business due to some amazing PR exposure, they might not actually be interested in your services. To really hit this one home, select keywords that have purchase intent. That way you can attract more qualified leads to your site.

#4 Engagement Events

If you’re not working on an e-commerce site (hint, hint, my fellow B2B marketers), here’s where you’ll want to pay attention. Both e-commerce and lead generation sites can make use of engagement events.

Align with your sales team to assign a value to a goal based on average order value, the average number of sign-ups, and conversion rate. Although useful for e-commerce, these analytics are likely to be most beneficial for lead generation sites who have longer sales cycles and transactions that occur off-site or after multiple sessions (for example, B2B SaaS or a marketing agency).

Examples of engagement events include:

• Newsletter sign up

• Contact form submission

• Downloads

• Adding to a cart

How to view your campaign engagement data

• Click on “Behavior” > “Events” > “Top Events”

Below is an image so you can follow along:

This type of tracking gives greater insight into how people are interacting with parts of your website, and how engaged they are at different parts of the journey. Use it to set goals for your lead generation and investigate whether or not your SEO efforts are paying off.

Let’s say you find that your website gets a ton of traffic to your services page, and a high percentage of those visitors download a case study. This means they’re interested in what you have to offer and would like to see more case studies from you.

Use ROI calculations to make better strategic decisions for your business

Ultimately, when using Google Analytics for SEO, you should work to align business goals with specific measurable metrics so that you can create a long-term plan for sustainable growth. It’s no secret SEO is a powerful tool for your business, but putting it into an actionable and personalized plan to get the train continuously going uphill is what counts.

Website Design Cost
Designing a website yourself is the cheapest option. The cost can range anywhere from a $100 to $3,000 or more. A simple custom website design from an agency can range from $15,000 to $30,000, whereas bigger and more complicated websites will cost between $40,000 to $75,000+.

How much will your new website cost?

Your website is the most important sales and marketing tool you have. It’s the hub of your inbound marketing strategy and it’s the number one thing your prospects want to explore before making a purchase, or even talking to a human.

Now that most businesses understand the value of inbound marketing, business websites overall are getting better. They’re faster, sleeker, mobile-friendly, and expected to be more useful. This is great for the consumer but makes the job of a marketer that much harder.

In this environment, we’re all forced to step our game up if we want to stand out from our competitors, which leads us to the inevitable project all modern businesses will face at one point or another — a website redesign.

The cost of a website redesign can vary tremendously from as low as a few hundred dollars if you do it yourself to millions of dollars for an advanced, custom-built website.

Since businesses often have no idea how much they should pay for a website redesign and what to expect for their money, we’ve decided to answer that question once and for all.

Why web design costs have increased

Like everything else, the price of a website redesign largely comes down to supply and demand. When the internet was still relatively new, businesses didn’t understand how valuable a website really was, so they weren’t willing to pay a high price.

Today, a website is one of the first considerations a business makes when planning their launch. In fact, many entrepreneurs narrow down their potential business names based on which domains are available and how the URL will look.

Of course, increased demand isn’t the only factor, however.

Websites must be more advanced now

As time has passed, web designers have improved their techniques and they have access to much better tools. On one hand, pumping out a decent-looking website is easier than ever with builders like Squarespace and WIX. On the other hand, building a truly first-class, strategic website requires more work.

The digital landscape is rapidly evolving — even more than in the first decade of the internet. For example, it wasn’t until 2015 that Google announced that their search algorithms would show preference to mobile-friendly websites, even though web designers were preaching its importance since around 2009;

They knew that not only did businesses need to deliver a better user experience, but eventually Google would raise the standards looking at the growth of mobile buyer behavior. At the time, mobile design was more difficult than it is today, and it was much easier for designers (and cheaper for their clients) to avoid it.

In today’s world, if your website doesn’t include mobile optimization Google is going to penalize you for it.

Now websites also contain live chat so users can instantly get in contact with your company, self-selection tools to show them the right services and products to solve their problems, and even calculators to show them how much they can save/grow/transform (insert your word here) when working with your team.

Not only has functionality changed, but the requirements to have an optimized website have become more rigorous. Focusing on page speed, accessibility, and user experience are more important than ever.

All of these factors can affect the cost of your website redesign, but another major is the process or method behind its execution.

In this article, we’ll look at three of the most popular methods: building your website yourself with an online tool, hiring a freelancer, or hiring an agency.

The cost of doing your own website redesign

Building or redesigning a website yourself with a template is usually the cheapest option. It can range anywhere from a few hundred dollars to $3,000 or more, but the real “cost” here is the time and hassle required.

Generally speaking, the less money you spend, the more time and hassle you can expect to deal with to get the site how you want it — and it likely won’t be exactly how you want it to be without the ability to code.

New startups with limited budgets and no web developer often have to start small. ThemeForest offers tons of affordable website themes (especially for WordPress) to choose from that usually cost around $30 to $100.

Functionality, performance, and ease-of-use from those themes vary widely including the level of customization you can achieve, how easily it is to update the theme, and out of the box templates that are included. Once you find a theme that meets your needs, you’ll also have to make sure that it’s received a lot of positive reviews, has a strong track record, and allows you to make edits without any technical skill.

Another popular option is a website builder such as Elementor, which is essentially an updated back-end editor for your website that you install on WordPress. This allows you to create content and edit the visual features of your theme with ease by giving you a variety of modules and widgets to level, each with its own unique formatting and styling options.

Once you’ve installed the framework, you’ll be able to select a theme to match the aesthetic you’re looking to achieve.

Their framework is a huge step up from the average, lower-priced themes on the market. They look great, are mobile-friendly, optimized for search engines, and easy to use. Take a look at their themes here — a lot of them will look familiar because tons of websites use them.

You can start using Elementor for free, but the Pro level of $49 per year for one site gives you more robust widgets, templates, support, and more.

However, if you want more marketing capabilities and integration, there’s an even better option.

We recommend using HubSpot’s CMS Hub, which costs $300 per month. They have many customizable themes to choose from or you can build one from scratch using their drag-and-drop builder. CMS Hub also has everything you need built-in, from SEO to content management so there is little need for add-ons.

Our own website runs on CMS Hub and we’ve loved it.

The cost of hiring a freelancer for a website redesign

The next level up from building your own website is hiring a freelance website designer. Freelancers have various levels of talent and will charge accordingly.

Depending on what your goals are, you’ll be able to find a freelancer that will charge anywhere from $2,000 to $5,000 for a simple website and upwards of $10,000 to $20,000+ for a bigger website with a variety of template designs, custom features, and a more professional aesthetic than you may be able to create on your own.

They will vary further depending on the experience of your freelancer and your project details.

For example, if your freelancer is extremely talented and can build you a custom self-selection tool such as a product configurator, or you opt to go through a branding exercise with them your costs may go even higher than that.

When working with a freelancer, you can likely expect a design that looks good and functions well without any glaring flaws. They will likely take your ideas, come up with a few mock-ups for you to consider, and then they’ll build off of the one you like best.

In most cases, the freelance designer is primarily focused on delivering the aesthetic appeal you describe to them while suggesting certain features to improve user experience.

However, the downsides are that freelancers tend to be more hit-or-miss. The project might take longer if they are doing everything by themselves or are juggling multiple projects, and they might not offer much insight outside of design and development knowledge.

At the end of the day, if you’re not in the DIY type of mood, you’ll likely be able to find a freelancer to fit your budget, just keep in mind that it will go up or down based on how big and complex your project is.

The cost of hiring an agency for a website redesign

The other option is hiring an agency to handle your website redesign, which gives you access to a team of seasoned experts who likely have experience with goals like yours and designing a website around them. s. However, as you would expect, a website redesign from an agency costs the most.

A simpler website redesign can run anywhere from $15,000 to $30,000 depending on the size of the site, whereas websites with a large page count, custom functionality, and more unique needs can cost between $40,000 and $75,000+.

This may seem absurd compared to the other options, but  working with an agency goes much further than superficial design. Agencies spend equal time on content, user experience, conversion rate optimization, and everything else that makes your website a valuable asset to your company and to actually achieve your goals.

What sets an agency apart from most freelance web designers is the amount of strategy that goes into building a powerful and effective lead-generating machine for your business.

A typical agency will work with you to map your sitemap architecture so you can understand the structure of your website and how the users will navigate through it to their goals. They’ll also look at your historical data to make recommendations on what will work best for your specific users — all with the goal of removing friction in the user’s journey.

You’re gaining access to a range of experts who can pull from their combined years of experience across design, development, strategy, content, testing, and more, not just a single, finite resource.

If you have the budget to hire an agency, it’s well worth your time to talk with some to see what options you have available.

Continuous improvement through growth-driven design

Your website design or redesign launching, while a cause for celebration, doesn’t mean you should move on to new projects until you redesign again in three years.

That’s another reason to consider an agency, and the team of experts you get access to — Growth-driven design. Growth-driven design is a website redesign process that helps you build a stronger website month over month using user data to help improve the user journey.

Just like a plant needs water, light, care and attention to grow strong and thrive, so does your website. It needs to be monitored, regularly updated, and re-calibrated both to reflect the changes in your business and to meet the evolving needs of your buyer.

I know what you’re thinking, “This sounds expensive” and yes, there is an investment to make to continuously improve your website.

You can expect anywhere from $5,000 per month to $10,000 per month on growth-driven design with an agency depending on how aggressive your goals are and how much focus you’re willing to put into research and updates.

Each quarter you’ll work with the agency team to identify the biggest areas for improvement on your site based on user data, plan tests and experiments to drive better results, and execute on them through design, copy, and UX changes among other things.

It’s a collaborative process that enables your team to add to the roadmap of items to be worked on and prioritize it based on what will yield the most improvement to the user and metrics.

How does content affect the cost of your website redesign?

Content is one the most important parts of your website redesign.

It’s what gets your site to rank in the search engines, drives your user to take action, and sets your company up as a thought leader and expert that buyers should trust.

At the most basic level, your website exists to connect with your prospects and persuade them to buy what you offer. Unless you’re selling some type of design service, no one is going to be persuaded to buy based on your design alone — it’s the content that delivers your value proposition.

It’s also one of the more time-consuming aspects of a redesign.

To tackle it, we ideally recommend taking a content-first approach, where you build your website around your content, instead of designing your website and filling in the content afterwards.

However, in a world where most companies want their website redesigned yesterday, a more realistic approach is to focus on the 20% of your website that drives 80% of the value for your user — then continue to update the rest after your relaunch.

A great design is important as it helps deliver your message effectively and enhances the user experience — but without the content, the design won’t matter.

Content when building your website yourself

If you’re doing a website redesign yourself, start by mapping out all of the pages you want your website to include and then write the actual content for each of those pages. That way, when you’re comparing website themes, you can pick out one that accommodates your content strategy best.

Content when working with freelancers and agencies

A lot of freelance web designers will either have a copywriter they collaborate with or they’ll be happy to work with a copywriter that you hire yourself. Either way, you want to ensure that both individuals are on the same page because the process requires some back-and-forth communication.

Agencies will vary in how they support your content creation. Ranging from having an in-house content writer to create content for you to leveraging an outsourced network of writers.

Writing copy for a large website is no small undertaking — it’s basically writing the book about your business and should be treated with the same importance.

That’s why focusing on the most important pages for your redesign, then improving the rest over time versus doing all content at once can prove beneficial.

Content costs will widely range depending on the size of your site, the amount of content, and the level of expertise needed (and if you’re doing it yourself or having someone else do it). You can expect to pay anything from a few hundred to thousands of dollars for the right content for your website.

Putting the price of your website into perspective

Imagine you just hired a new salesperson who works around the clock, day and night, promoting your business to prospects with perfect consistency. Given the right tools, this salesperson continually improves with minimal supervision and intervention on your part.

Whenever a prospect wants information about your business at midnight, and you’re sleeping, your star employee is there with a big smile and all the information your prospect desires.

Now imagine this new sales rep doesn’t want to work on commission, doesn’t want a salary, and could care less about any of the benefits your company offers. All they want is an upfront fee of $40,000 and a few thousand each month to keep their skills sharpened.

Would that be worth it to you?

Of course, it would. Your company website is this dream sales rep — well, a great company website.

Inbound marketing is the premier form of marketing today and your website is the foundation of your inbound marketing strategy. Everything else revolves around bringing more people to it so it can work its magic on them.

No human alive can do what a great website can for your business, yet, so many businesses look at it as one of the first areas to cut corners.

Humans will always play invaluable roles in business, and remarkable employees deserve the high salaries they command, but where else can you get the incredible ROI that a powerful, well-designed website offers?

Your website is the smartest and cheapest salesperson you’ll ever hire. Treat it right.

What Is Website Maintenance?

Website maintenance is the act of regularly checking your website for issues and mistakes and keeping it updated and relevant. This should be done on a consistent basis in order to keep your website healthy, encourage continued traffic growth, and strengthen your SEO and Google rankings.

Keeping a website well maintained and attractive is important to companies big and small in order to engage and retain customers. It’s easy for businesses, especially startups, to cut corners and let a few tasks slide.

Website maintenance can easily become one of those things as it doesn’t always present immediate issues. However, just like your health can fall apart if you go too long without a regular check up, so can the health of your website.

Regular monitoring of your website is a must for keeping your business running smoothly.

What Are the Steps in Website Maintenance? A Quick Checklist

There is a laundry list of tasks that should be done to keep your website running smoothly. The most time-sensitive of these are website security updates and patches. Without these, your website has the potential to be an actual danger to those who click on it.

With that in mind, here is a list of website maintenance tasks that should be completed regularly:

To be done weekly:

• Check that all of your pages are loading without errors
• Run a backup and make sure a previous version of your site is stored
• Make updates to website software and plugins
• Check that all of your forms are running properly
• Remove any spam comments from pages and posts
• Check your pages to see if there are any broken links
• Search for 404 errors and fix or redirect
• Write one or more blog posts to keep your community engaged and encourage SEO traffic.

To be done monthly

• Check the load speed of your website and ensure that nothing is bogging it down
• Review your security scans and make sure nothing is out of place
• Analyze website statistics from the previous month
• Check your blog to see if there are any articles that could be updated

To be done quarterly

• Review your website design and structure – can be it improved?
• Check graphics and images – should anything be updated?
• Review SEO and meta titles and descriptions to ensure they are as effective as possible
• Test and tweak popups, forms, and calls to action
• Review your workload for efficiencies to see if anything can be automated
• Test your website on all devices and browsers to see if it displays correctly
• Review advertising and marketing campaigns to see if anything needs to be changed or updated.
• Restore a previous version of the website to check your backup health

To be done yearly

• Update any reference to the current year
• Review each page for content accuracy, grammar, typos, and relevancy
• Check any active email addresses and see if any are excessive and can be deleted
• Ensure that your website domain name is renewed
• Consider whether a website design update is due
• Review all of your top performing blog articles and see if they can be updated with new content

A Proper Website Maintenance Plan Is a Circle

As you can see from our checklist, website maintenance should be a consistent part of your business. It grows on itself, and if not correctly implemented, can cause some serious problems and setbacks to your potential growth and business health.

Staying on top of website health takes awareness and organization. This is particularly the case for a large site with hundreds (or even thousands) of pages.

With the introduction of new tools to make website building easier, website sizes are growing each year. While it’s easy to add pages to most websites, it’s not as easy to keep all of your pages in a good state.

All that to say: keep on top of your website maintenance.

Why Is It Important to Do Website Maintenance?

Many new businesses already have a lot on their plates without worrying about constantly checking in on their website. It’s tempting to buy a domain name, throw up something temporary, and just worry about it later. There are many reasons why this is not a good idea. Maintaining a current, healthy, and active website is important for a number of reasons.

SEO

The whole point to starting a business is to have customers, clients, or an audience. To drive traffic to your website, you’ll need to keep it regularly updated.

Google wants to rank websites that have the most relevant and up-to-date information on their search engine results page . They may even de-index your website entirely if it hasn’t been updated recently enough and if they suspect it has been infected by malware. You must keep your website regularly updated with current content, news, keywords, and articles in order to rank well in search results.

Regularly website maintenance is invaluable for SEO strategy.

Customer Attraction/Engagement

If your website is gaining traction and traffic, it’s important to keep those potential customers. If they aren’t able to find what they are looking for, current information and relevant content, there is a good chance you’ll lose interest quickly. In order for your website to be the useful tool you want, you’ll need to ensure it is free from typos and grammar issues, has any and all information a customer could want, and looks engaging and consistent.

Security

This is the single most important reason to keep website maintenance on your radar, particularly if your website is storing any form of customer information. If you are using a website building platform like WordPress or Wix, you must ensure that you are installing regular software updates and security patches. It can be easy and attractive for hackers to find and target websites that have sat dormant for too long.

Corporate Image

It’s becoming more and more simple to create a website that looks well-designed and professional. There is an expectation for a professional website from professional companies. If your website doesn’t deliver on the promise of professionalism, your customers will often go elsewhere.

Your Sanity

Your website is a very important element of your business. If it is up-to-date and running smoothly, it can be a valuable support and asset. If it is not in a good state, it can cost you dearly. Once you are behind on your maintenance needs, it can be quite the process to bring the website back up to speed. Sometimes, if your maintenance has been ignored for too long, it is easier just to scrap everything and rebuild from the scratch.

Do yourself and your business a favor by staying on top of your website. This will repay you with simple ease of mind.

Keep up with Trends in Design and Technology

The sleeker your website is, the more you’ll convince potential customers that you are their ultimate choice. If you’re staying on top of your website maintenance, you’ll also have the opportunity to be an early adopter of new website technology that will help the back-end run more smoothly. If you’re installing software updates regularly, you’ll be able to take advantage of new features that install along with the updates.

You’ll also be able to tweak your design to stay on top of the latest website looks. It’s far more tempting to employ a company with a polished and modern website than one that looks like it hopped on a time travel device from 2003.

How Much Does Website Maintenance Cost?

There are different cost expectations based on what your website is used for, the size of your audience, and how much content is hosted. We’ve discussed the different pricing brackets below.

Small Personal Blog

A small blog typically does not have a lot of traffic and has very few needs. This can be hosted on a blogging site like Google Blogger with no costs whatsoever. Or, it could be self-hosted using a platform like WordPress with low monthly costs stemming from domain name renewal and hosting service.

Medium-Large Sized Active Blog with a Wide Audience

If you have a blog that is bringing in an income with an active audience, you will likely want to be self hosted with some customizations. This will require more frequent maintenance, updates, marketing and backups and a slightly larger monetary investment.

Company Website for the Purpose of Marketing Only

Similar to the medium-large size blog, this will need to be self hosted with a simple design template and limited content. It will be low maintenance for upkeep with with regular updates, marketing, and backups.

Large Customized eCommerce Websites

This will be a larger financial investment as you’ll need to be vigilant about website maintenance. You’re handling a lot of content, code customization, and customer data. If you do not have an IT team on staff, we would recommend finding a web maintenance package to stay on top of your website needs.

Custom Built Web Application

This will be your largest financial investment. Your web application was custom built from the ground up for a specific purpose and it needs to be in top-notch working condition at all times or your company will suffer. This likely needs a dedicated staff of developers keeping a close eye on the maintenance.

Paying for Website Maintenance Services: The Advantages

Now that we’ve established that website maintenance is a must for websites of any size, it’s time to discuss the advantages to employing someone else to do that maintenance. You can, of course, take on these tasks yourself, but it will save time and stress to pay an agency for several reasons.

• You’ll be hiring a team of experts who take care of these tasks every day. They know what to look for and what to expect.
• You can focus on other areas of your business that need your attention.
• Hiring an outside agency is cost-effective and can scale with your company. Your package will reflect the needs of your company.

Determining If You Should Buy Website Maintenance Packages

There are several elements that go into determining whether you should purchase a website maintenance package.

• The size of your website
• The purpose of your website
• How much of your website is customized content
• How quickly is your business growing?
• How much experience do you have with website maintenance?
• Is your website currently out-of-date?
• How much time do you have to dedicate to website maintenance?

If you’ve read this whole article, you probably have a good idea if maintaining your own website is something you are currently capable of. If your website is simply sitting and taking up space on the internet, you should absolutely consider purchasing a website maintenance package. Your website should be a tool that is supporting and helping your business grow. It is a living and breathing entity that deserves your time and attention in order to fulfill its potential.

Let Us Help You

At Team Debello we offer reliable and affordable website maintenance packages with no long term contracts. We offer SEO, hosting, security and updates, backups, support, and peace of mind.

Ask yourself honestly whether you are keeping your website in good health and consider contacting us. If you were to drive a car miles every day without regular tune-ups, you wouldn’t expect it to work for you long-term would you? Your website is the same. . But don’t worry, We’ve got your back.

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